Shopping Guide

How to Shop

The delivery is available to all over the world. The merchandise is sent from Japan. Your order will be sent by international post.

Shipping Methods

All orders are shipped by either EMS, Air Small Packet (e-packet). We are unfortunately unable to offer any other shipping options. Please note that EMS service may not be available to all countries.

NOTE: Your shipping method may be changed by our store if your order is ineligible to be shipped by your chosen method. Please understand that during busy times of the month, our store may prioritize the shipment of EMS orders and SAL/Air orders may take slightly longer to be shipped in comparison.

Shipping Costs

Shipping costs are calculated after orders are placed and all items in the order are ready to be shipped. We are able to provide shipping estimates for in-stock items. If you would like an estimate, please contact us before placing an order with the item code and name.

Customs

Customers may be required to pay customs fees when receiving foreign shipments and we ask that customers please keep this in mind when placing orders at our store. OMOTENASHI-STYLE unfortunately has no control over any fees/taxes levied by your country's government. We are by law unable to undervalue shipments or mark them as "Gift," and therefore cannot fulfill any such requests to do so. All orders are marked as "Merchandise" with the full value of contents written on an invoice attached to the outside of the parcel. We are unfortunately unable to put invoice documents inside parcels, or ship orders without an invoice.

Please understand that some countries may require that parcels be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during inspection.

Shipment Tracking

Online tracking is available for all shipping methods except.

Online tracking is available at the following websites: Within Japan: Sagawa Express Outside Japan: Japan Post Tracking may also be available on your country's postal website.

Please understand that the online tracking status may not always be up-to-date. OMOTENASHI-STYLE has no control over the delivery of parcels and we are therefore unfortunately unable to answer any questions relating to parcel delivery status. Please contact your local post office for more information.

Combined Shipping

Items that are scheduled to be released the same month are eligible to be combined. Orders can be combined through the Combine orders by month link on your My Account page. In-stock and back-order items may be combined together, or with pre-order items scheduled to be released the current month. Please understand that we are unfortunately unable to combine items released in different months and our cart system will automatically split items ineligible to be combined into separate orders during the checkout process.

NOTE: Orders past due for payment are not eligible to be modified.

Split Shipment

In some cases large orders that are ineligible for Small Packet may be shipped more economically by splitting the order into separate, smaller shipments. Please contact us with your order ID number and instructions regarding how you would like your items arranged if you would like to split your order.

There are some situations where we may not be able to separate large orders. We kindly ask that customers please try to arrange their items the way they would like them shipped when placing their orders.

NOTE: Paid orders and orders past due for payment are not eligible to be modified.

Shipping Limitations

Not all shipping methods may be available for all orders. Some countries do not offer EMS service, and there are size and weight limitations for Air Small Packet (e-packet) shipments. Your order may be modified without prior notice if your order is not eligible for your selected shipping method.

System Requirements

Internet Browser

Windows: Microsoft Edge, Internet Explorer 11, Firefox, Google Chrome

Mac OSX 10.10 or higher: Safari, Firefox, Google Chrome

iPad iOS 9.0 or higher: Safari

Android Tablet 4.4 or higher: Chrome

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